Return & Refund Policy

This Return and Refund Policy ("Policy") governs the terms under which DigitalTable ("we," "us," or "our") provides trial access, subscriptions, and refunds to the restaurant or business ("Merchant," "you," or "your"). This Policy is incorporated by reference into the DigitalTable Master Service Agreement and Terms & Conditions.

1. The Trial Period

DigitalTable provides a risk-free trial period to allow Merchants to test the Software in a live environment before making a financial commitment.

• Duration: The trial period lasts for a maximum of 3 to 7 days, commencing on the day the DigitalTable web app is successfully built and deployed with your restaurant's menu.
• Inclusions: During this trial period, DigitalTable will provide a maximum of two (2) physical QR code stands to be placed on two tables for live testing.
• No Obligation: If you choose not to proceed with DigitalTable at the end of the trial period, your temporary account will be deactivated, and no subscription charges will apply.

2. Onboarding and Subscription Activation

If you choose to proceed with DigitalTable after the trial period concludes:

• You must complete and sign the DigitalTable Client Onboarding Form.
• You must deposit the initial POS subscription amount.
• Subscription Start Date: Your official subscription billing cycle begins on the exact date the Onboarding Form is filled out and the initial payment is made.

3. The Welcome Kit (Non-Refundable)

Upon successful onboarding and payment, DigitalTable will dispatch your official Welcome Kit within three (3) working days.

4. 30-Day Conditional Money-Back Guarantee

DigitalTable offers a conditional 30-Day Money-Back Guarantee on the software subscription amount only, starting from your official Subscription Start Date. You may request a withdrawal and refund within this 30-day window, subject strictly to the eligibility criteria outlined below.

A. Eligibility for a Refund

To protect the integrity of our software and onboarding efforts, refunds are not issued on a "no questions asked" basis. A return and refund will only be processed if the following conditions are met:

1. Major Unfixable Software Issue: You experience a critical, verifiable software failure or major bug within the core POS application that prevents you from taking or processing orders.
2. Failure to Resolve: You have reported this issue to our technical support team, and our engineering team has determined that the issue cannot be fixed or resolved within a reasonable timeframe.

B. Exclusions (Non-Refundable Scenarios)

DigitalTable will not process a refund within the 30-day window under the following circumstances:

• Customization Errors: Any bugs, errors, or operational delays caused by highly specific, non-standard customizations or unique feature configurations explicitly demanded by you.
• Hardware or Network Failures: Operational issues caused by your local internet service provider, your local network routers, or your personal hardware (tablets, printers, computers).
• Change of Mind: Decisions to withdraw due to a change of business direction, staff reluctance to adopt the new system, or financial constraints not related to a major software failure.

5. Post-30-Day Cancellations

Once the initial 30-day window has passed, all subscription fees are strictly non-refundable. You may cancel your subscription at any time through your admin dashboard to prevent future auto-renewals, but no prorated refunds will be issued for partial months of service.

6. How to Request a Return

To initiate a return request under the 30-Day Conditional Money-Back Guarantee:

1. Contact our support team at support@digitaltable.in within 30 days of your Subscription Start Date.
2. Provide a detailed explanation of the major software issue preventing your use of the system.
3. Allow our technical team the opportunity to verify and attempt to fix the issue. If the issue is verified as a major, unfixable flaw in our core software, your subscription amount will be refunded to your original payment method within 7 to 10 business days.